Listening and advice
At Alligator, we place great importance on listening to and supporting our customers. We draw on over 35 years’ experience in the field to analyze your needs, carry out a functional study of your installation and advise you on the solution best suited to your specific requirements.
A close relationship
Thanks to our nationwide presence, we are able to provide you with a local service, in particular for :
- advise you on Alligator solutions,
- help you define the right products for your project,
- help you draw up specifications.
Professional installation of locks and accessories
Alligator’s team of qualified locksmiths will install your locking systems (DAS locks and accessories) to ensure optimum performance.
To guarantee that a locking system works properly, it must be installed by a specialist, using quality materials and the right screws and bolts for every type of door.
Our expertise in emergency exit management means we can provide you with the advice, efficiency and peace of mind you expect.
A complete service
Qualified and experienced, Alligator technicians commission the equipment. This service includes :
- checking the installation,
- checking connections,
- control unit configuration,
- parameterization of opening request devices.
Specialist involvement
As a manufacturer, we equip our technicians with the parameterization and testing tools specific to our systems.
Alligator technicians are also familiar with current standards, so they can deliver a compliant installation.
This ensures that you have an operational, high-performance system that complies with regulations.
Tailor-made training
As a training center, we offer a range of training courses tailored to the needs of each customer.
- Operation: on-site user training to meet the requirement for complete mastery of system operation.
- 1st level technology: training your technicians to identify faults, make basic adjustments and avoid unnecessary interventions.
Alligator’s training courses can be held at your convenience:
- On-site: we train users in real-life situations, on the system they operate.
- On our premises: we welcome trainees in a setting conducive to training.
Alligator’s training activity is registered under the number 11910797191. Registration does not imply government approval.
Protecting your installations
Without maintenance, sooner or later failures are inevitable and risk paralyzing your system.
The challenge is:
- ensure continued compliance with NF S 61-934, 937, 933 standards,
- preserve the value of your investment,
- reduce costs associated with corrective maintenance: guarding, travel, parts, etc.
Regulatory requirements, mainly based on NF S 61-933, confirm this need.
You must regularly :
- carry out simple functional tests in real-life situations,
- report and correct any malfunctions as they occur,
- carry out preventive maintenance tasks: thorough checks, repairs, back-up and adaptation to environmental changes.
Article L 230-3 of the French Labor Code states that the person responsible is first and foremost the employer who operates the electrical installations and, by delegation, the person he has appointed to supervise them.
The benefits of a maintenance contract
Who better than the manufacturer to commit to maintaining your installations? By subscribing to an Alligator maintenance contract, you will benefit from :
- the manufacturer’s expertise: regulatory watch, product expertise and testing tools,
- guaranteed availability of spare parts,
- personalized technical assistance from qualified technicians,
- a long-term vision of technological developments.
Maintenance contract
Alligator offers a range of services included in all its maintenance contracts, plus a range of “à la carte” options. Together, we’ll put together the service contract that best suits your site’s operating needs.
Preventive maintenance
With the preventive maintenance contract, you automatically benefit from an annual service visit, and you can also select an optional number of “à la carte” service visits.
Corrective maintenance
With the corrective maintenance contract, you’ll benefit from priority scheduling of interventions, repair of equipment under warranty directly on site rather than in the workshop, preferential rates on spare parts and interventions, and a 2-year hardware warranty extension if you sign the maintenance contract on receipt of the system. As an option, you can also select a reduced response time, depending on your geographical location, the number of “à la carte” corrective maintenance interventions, and the spare parts included.
Assistance
When you subscribe to the support contract, you’ll benefit from the company’s business hours hotline, which will help you identify the source of the malfunction and guide you from the moment you receive the system. The options in this contract give you 24/7 telephone on-call service, 24/7 physical on-call service, 1st level technical training and operational training.
A mobility tool for improved efficiency
All Alligator technicians are equipped with tablets connected to the company’s information system. This gives them access to all the information they need to carry out their work more efficiently: technical installation files, vehicle stock, etc.
At the end of the intervention, the technician generates an after-sales service voucher, which is e-mailed directly to the customer.
This tool ensures traceability of all work carried out on your installations, and optimum quality of work reports.
Alligator customer portal: your maintenance assistant
Secure access to your customer area simplifies the management and control of your service contract. The data is refreshed in real time, giving you access to all the information relating to your contract.
You can :
- submit service requests online and track their progress,
- download all documents related to the intervention and the contract,
- consult the installation’s technical file.
What’s more, an on-board statistical tool enables you to check that contractual intervention times are being met.
The responsiveness you expect
ALLIGATOR’s teams are on hand to welcome you, Monday to Friday, from 8.30am to 5.30pm.
Our technicians work all over France and abroad.
For all other requests, a 24/7 call center and on-call number is available to our contract customers for all requests during non-working hours.
To contact us :
Alligator Maintenance Service
Tel: 01 60 13 54 77
Fax: 01 60 13 54 87
Email : maintenance@alligator-cetexel.fr
