A mobility tool for improved efficiency
All Alligator technicians are equipped with tablets connected to the company’s information system. This gives them access to all the information they need to carry out their work more efficiently: technical installation files, vehicle stock, etc.
At the end of the intervention, the technician generates an after-sales service voucher, which is e-mailed directly to the customer.
This tool ensures traceability of all work carried out on your installations, and optimum quality of work reports.
Alligator customer portal: your maintenance assistant
Secure access to your customer area simplifies the management and control of your service contract. The data is refreshed in real time, giving you access to all the information relating to your contract.
You can :
- submit service requests online and track their progress,
- download all documents related to the intervention and the contract,
- consult the installation’s technical file.
What’s more, an on-board statistical tool enables you to check that contractual intervention times are being met.
